Governance

A strong governance process is central to managing an IT organization. It is even more critical as you outsource some or all of your non-core IT processes. The task becomes complicated when you have multiple sourcing arrangements, which result in complexity, as interdependencies form between work and accountability. A strong governance function for each relationship – and across all relationships – is simply not optional.

Read more about DBR's governance solution.

Request for Proposal (RFP)

As organizations continue to embrace the use of third party providers to supply non-core IT functional support, there are two separate points of view in the approach to issuing an RFP. In some organizations, the effort is a routine procurement activity, one in which IT is viewed as a commodity. In others, there is recognition of the key role that outsourced services play in pursuing critical business objectives and the importance of outsourcing in providing competitive advantage in the future.

Read more about DBR's RFP solution.

Contract Finalization

Small mistakes at the beginning of a project tend to become big ones at the end. An outsourcing contract can be a blueprint for a productive relationship or the recipe for a painful one. More than any step in the process, experience and expertise determine the outcome.

Read more about DBR's contract finalization solution.

Transition Services

The major challenge in the transition to IT outsourcing is not so much the magnitude of the task. It is more the complex interplay of different functions, projects, and their individual stakeholders. Different constituencies are effected in different ways, and at different times.

Read more about DBR's transition solution.